Framework Operation
During the operational phase of the Framework, the Framework Management Team will provide a service to users to maximise the benefits of the framework to the framework users and ensure the framework operates smoothly. The Framework Management Team will carry out the following key functions :-
- Promote the use of the Framework
- Manage the Contractor Selection Process
- Maintain an effective 360° user survey performance management system to cover contractors, designers and users
- Monitor, evaluate and report on performance management data
- Identify and log processes to enhance the functionality of the Framework
- Organise all user groups – Contractors, Designers, Users (including those outside the Project Board)
- Monitor and report on use of resources
- Identify and promote initiatives to add value to the Framework’s functionality
- Extend the scope of the Framework to additional users
- Provide training and support where applicable to Framework users and contractors to ensure smooth operation of Framework
- Identify opportunities for continuous improvement
- Overall management of Framework contract
